I’ve forgotten my username!

Your username is the email address you registered to sign up to W&P online ordering - this is where your invoice statements are sent to. If you can't remember what this is, please contact Web Team on weba@w-p.co.uk or call our client services team on 01323 445001 and ask to talk to the Web Team. Please have your client account number to hand.

I’ve forgotten my password!

If you've forgotten your password but still have your username or know which email address is registered to your account you can simply use the 'Forgotten Password' link on the login screen. Input your username or email address, enter the security code and some temporary login details will be sent your way so you can reset you password.

Do I need to have an account to place an order?
Yes you do. Currently all accounts are set up by our Web Team, if you'd like to open an account with W&P please contact us on sales@w-p.co.uk or 01323 445001.

If you're an existing W&P customer, your new web account will take around 1-2 working days to become live. If you're brand new to W&P it will take 2-3 working days for you to be able to use your online ordering account. 

An item I normally purchase is out of stock, how do I know when it’ll be available again?

We are able to look up when deliveries are due to arrive with us. Just get in touch with Client Services on 01323 445001, or email sales@w-p.co.uk with your query and one of our helpful team will be in touch as soon as possible.

I’d like to purchase a hygiene/healthcare item from you but can’t find it on your website, can you help?

We may be able to source the item for you, please get in touch with Client Services on 01323 445001, or email sales@w-p.co.uk with your query and one of our helpful team will look into your request and be in touch as soon as possible.

What is your returns policy?

The W&P returns policy is set out under point 5 in our Trading Terms.

What do I do if I have a complaint?

If you are dissatisfied with either the service you have received, or with one of your purchases, please do not hesitate to contact Client Services on 01323 445001, or email sales@w-p.co.uk. We welcome all feedback and are always looking for ways to improve our service.

Online ordering help videos.

The Web Team have put a few videos together to help if you are new to online ordering. Click these links to take a look.

Wightman & Parrish website demo.

How order pads work.

How to purchase with a credit card.

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Registered in England: 139002. Registered Address: Station Road Industrial Estate, Hailsham, East Sussex, BN27 2QA.


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