Hamberley Case Study

A long-term partnership built on service, trust and shared standards

At Wightman & Parrish, we’re proud to support Hamberley Care Homes – a luxury care provider delivering exceptional residential, nursing, dementia and respite care across 28 homes in the UK.

Our relationship with Hamberley is not just about supplying products; it’s a true partnership. Over the past seven years, we’ve worked closely together to ensure every new home they’ve built and opened is equipped, mobilised and supported with care, precision and reliability.

How it all began

Our relationship began with a professional connection. Wightman & Parrish Account Manager Paul had worked with Hamberley’s Commissioning Director Jeanne Vella-Eyre in a previous role. When Jeanne joined Hamberley and needed a new supplier, she invited us to take part in a formal tender process.

Despite the existing relationship, we went through the same rigorous selection process as the other businesses involved. We demonstrated our strengths across the board, from stock availability and delivery reliability to our tailored, care-focused service approach.

What set us apart was our flexibility, collaborative mindset, and proven ability to deliver consistently at scale. That early groundwork laid the foundation for a long-standing partnership, now in its seventh year, built on trust, mutual respect, and a deep understanding of Hamberley’s operational priorities.

Supporting a fast-growing care group

Hamberley has expanded rapidly, adding both newly built care homes and acquired sites to their portfolio. With every new opening comes the complexity of coordinating multiple contractors, tight timescales, and essential regulatory inspections.

From commissioning directors to onsite staff, we support the team in streamlining mobilisation across all new sites. Hamberley’s dedicated W&P Account Manager Paul attends deliveries personally to assist with setup – checking off delivery lists, helping to distribute items across the home, and ensuring everything is where it needs to be.

It’s this level of personalised service that makes a tangible difference during busy periods, helping Hamberley welcome residents on time and meet their inspection deadlines.

More than a supplier: Your partner in care

We don’t believe in a ‘drop and go’ model, and so we provide Hamberley with comprehensive, ongoing support: regular site visits (typically three to four per year to each home), staff training, and hands-on assistance with products and processes.

We’ve worked with their team to rationalise the cleaning chemicals used across their homes down to just a few core products. We support new and existing staff with training on usage, storage and COSHH compliance. This helps reduce waste, save money, and maintain safe, clean environments – particularly important in a sector with high staff turnover.

Whether we’re onboarding new teams or advising on best use of products, we’re available, approachable, and on first-name terms with the Hamberley teams. That personal relationship underpins the strength of our collaboration.

Tailored service, every step of the way

What makes this partnership successful is a shared commitment to excellence, consistency, and trust. The Hamberley team knows they can reach someone who understands their business, responds quickly, and finds practical, sustainable solutions – from reducing packaging waste to sourcing greener alternatives.

What Hamberley Care Homes say…

“I just wanted to express my thanks over the way our overall account is managed with good continuity, immediate responses and clear communications for absence cover.

Hamberley has grown significantly over the last 5 years, with a predominance of new-build growth and 4 acquisitions totalling 23 care homes. The support and planning with focused delivery of furniture, fixtures and equipment to mutually acceptable timings is smooth and concise with military precision, and a willingness from yourself and your team in assisting distribution.

Having the same delivery driver – Tim, who is so organised – enables a smooth handover of delivered goods and is incredibly time-saving when there are over 15 contractors delivering differing products simultaneously. And having a very knowledgeable Account Manager, both from product knowledge to product code, again inspires confidence in both the brand and company, but also demonstrates commitment to supply of the most appropriate product for the individual client.

In an ever-competitive market, both financially and in reducing our carbon footprint, you have often price-matched to competitors and have proactively sourced the best products to reflect your values on sustainability, offering a return on investment in both the short and longer term, as well as ecological and environmental impacts.

Governance is key, as we are so scrutinised by all regulators, and training and auditable trails of Health and Safety remain a key priority for all care providers. The recent addition of ‘how to clean’ training helps to set and maintain a high standard of knowledge-sharing to our newer teams at induction, as are COSHH and product information hand-outs and electronic updates.

Over the last few years – and particularly during the pandemic – we have forged a strong working relationship based on respect and trust, securing the confidence that with your products, we can provide better environments for our residents.”

— Jeanne Vella-Eyre, Director of Commissioning, Hamberley Care Homes

Looking ahead

As Hamberley Care Homes continues to grow, we remain committed to evolving with them – expanding our range when needed, enhancing our services, and supporting their teams every step of the way.

Because when care is your business, you need more than a supplier. You need a partner who truly understands what matters.

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