Earlier in April, Wightman & Parrish began the bi-annual survey to obtain our Net Promoter Score.
What is a Net Promoter Score (NPS)?
NPS measures the loyalty of customers to a company. NPS scores are measured with a single-question survey and reported with a number from -100 to +100. A higher score is desirable.
Respondents are asked "How likely would you be to recommend Wightman & Parrish to a colleague or friend" and then give a rating between 0 (not at all likely) and 10 (extremely likely) and, depending on their response, fall into one of 3 categories to establish an NPS score:
To calculate your final NPS score – just subtract the percentage of detractors from the percentage of promoters.
This video explains what NPS is and its importance in more detail:
What score did Wightman & Parrish receive?
4 Dec 2023
In November, Wightman & Parrish began the bi-annual survey to obtain our Net Promoter Score.
31 Oct 2023
Join us on a fantastic conservation adventure at Ashdown Forest!
19 Sep 2023
At Wightman & Parrish, we are thrilled to share the news that we have been awarded a Gold Rating, placing us in the top 2% of all ...